Coronavirus update

How Aarondale Care Home is Responding to Coronavirus (COVID-19)

We are continuously monitoring government regulations regarding coronavirus on a national and regional level in order to safeguard our residents and employees.

We also want the families of our residents to be informed and confident that we are providing the best care for their loved ones.

With Coronavirus regulations changing, we aim to keep this page updated with any changes happening at our Millennium care homes.

Criteria for these pre-booked visits include Internal/ external

  • you will need to book in for the visit with Hannah or Jodie via telephone. 01257471571 07719170445
  • Or email- manager@aarondale.co.uk
  • You will be required to arrive 45 minutes before the visit so we can complete all the relevant paperwork and testing. You must have a negative test on the day for the visit to go ahead.
  • We will let you know of exact instructions which must be followed on the day, this is to ensure the safety and protection of the virus, to the staff, residents, and yourselves.
  • You will be asked to wear PPE
  • These arrangements are subject to cancellation at short notice if the situation changes and are at the absolute discretion of the Senior Management team.

In exceptional cases, such as when a resident is at the very end of life, an application may be made for special permission to enter the care home. Please contact the home manager directly to discuss this process and the conditions that must be observed for this to happen.

We are complying with the government’s advice in respect of the isolation requirements for both residents and staff. At the same time, our head office and management teams are also taking all the necessary precautions to delay the spread of this virus. This includes the provision of home-working where this is possible.

We will continue to review these steps daily and will update this webpage with our latest position.

WHAT WILL HAPPEN DURING A SAFE OUTSIDE VISIT?

  • On arrival, we will check that you do not have Coronavirus symptoms – high temperature, new cough, or loss of sense of smell/taste.
  • You need to come 30 minutes before the appointment. and one of our staff will assist you to do a lateral flow covid test if the test indicates that you are positive to Covid you will not be allowed a visit.
  • You will be provided with PPE which must be worn at all times.
  • Your visit will take place in a designated outside area. A gazebo (open-sided tent) may provide shelter if the weather is unpredictable but this must not create an enclosed space.
  • We have made a visitor pod to enable safe outside visits during bad weather. 
  • You will access the outside visiting area via an agreed route specifically for visitors that avoids contact with residents and staff and minimizes footfall through the home. Wherever possible visitors should not enter the home.
  • You will be asked to maintain a social distancing of 2m at all times.
  • Visiting areas will be thoroughly cleaned before and after each visit.

HELPING YOU STAY IN TOUCH

Restricted visiting does not mean you have to lose touch. We have contingencies in place to ensure that you can still speak to, and in many cases still see relatives in our care during the outbreak. Through the use of phone and video calls, and where applicable a care home’s social media channels, we will ensure that you remain in contact with loved ones, and they remain in contact with the wider community.

We are also regularly writing to our residents’ relatives to keep them informed of any changes or updates to our plans.

THE STEPS THAT WE ARE TAKING TO PROTECT OUR RESIDENTS AND TEAMS

In addition to closing our home to visitors, we are also committed to:

  • Residents’ checked twice a day for temperature and symptoms.
  • Staff temperature and symptom check each day.
  • Ensuring our care teams are aware of the key symptoms of COVID-19 and how to monitor them in residents and team members.
  • Enforcing thorough hand washing and hand sanitisation station use.
  • Routine deep cleaning.

ADMISSIONS

We will continue to accept new residents into our home to support those in the community who are in need of care.

To safeguard the health and wellbeing of our residents and care teams, we will carry out preadmission assessments remotely by telephone, video call, or email. This is to ensure that any new admissions are safe, appropriate, and do not put our residents and staff at risk.

If you would like to make an enquiry please click here.

WHAT WE WILL DO NEXT

It has always been our view that getting out of lockdown would be more complicated than going into it. Clearly all residents in our homes are highly vulnerable, as are many of their loved ones. We need to ensure that the actions we take do not significantly increase the rate of infections.

We are acting on the advice and guidelines provided by Public Health England, Public Health Wales, and Health Protection Scotland. As the situation changes, we will constantly review and adapt our approach. We will update this page in line with the most current Government information and advice.

FURTHER QUESTIONS

If you have any further questions about our response to COVID-19 or the situation at your local home, simply call the Care Home Manager or Person in Charge at the home.

We thank you for your co-operation and for considering the health and wellbeing of our residents at this time.

Useful Links

Want to know more about Covid-19? Please have a look at some of the links below.